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Shipping Policy

 

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. It should be read alongside our Terms & Conditions and Returns & Refunds Policy.

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1. Order Processing Times

Some of our products are 3D printed to order rather than held as ready-made stock, so please allow a short processing window before dispatch:

  • Standard items: dispatched within 1-3 days of order confirmation

  • Made-to-order / custom colour / personalised items: dispatched within 7 days, as these are printed specifically for your order

  • If we're experiencing higher-than-usual demand, dispatch may take longer than stated, we'll email you with an updated timeframe

Orders are processed Monday–Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

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2. Delivery Areas

  • We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland), and to Ireland.

  • We do not currently ship to other international destinations. If this changes, this policy will be updated to reflect available regions and any customs/import information.

  • If you're unsure whether we can deliver to your address, contact us before ordering.

 

3. Shipping Costs & Speeds

Shipping costs depend on your delivery destination:

  • UK deliveries: FREE 48 hour Tracked Delivery, on all products after dispatch

  • Ireland deliveries: £3.99 Tracked 3-5 day delivery.

Delivery times are estimates provided by our courier and are not guaranteed.

 

4. Couriers & Tracking

  • Orders are shipped via Royal Mail.

  • You'll receive a dispatch confirmation email with tracking information once your order has left us.

  • Please ensure your delivery address and contact details are correct at checkout, we are not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

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5. Packaging

Parts are packaged to protect against damage in transit, with extra care taken around printed clip mechanisms and smaller components. If your item arrives damaged, please keep all packaging and contact us within a few days of delivery, see our Returns & Refunds Policy for next steps.

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6. Failed or Missed Deliveries

  1. If a delivery attempt fails and the courier is unable to leave your parcel safely, they'll usually leave a card with instructions for redelivery or collection.

  2. If a parcel is returned to us as undeliverable (for example due to an incorrect address or repeated failed delivery attempts), we'll contact you to arrange redelivery. Additional postage costs may apply if the fault lies with incorrect address details provided at checkout.

  3. If your order hasn't arrived within a reasonable time of the estimated delivery window, contact us and we'll investigate with the courier on your behalf.

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7. Lost or Delayed Parcels

Occasionally parcels are delayed or lost in transit. If your tracking shows no movement for an extended period, or the estimated delivery date has clearly passed, get in touch and we'll raise an enquiry with the courier. Where a parcel is confirmed lost, we'll offer a replacement or full refund.

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8. Contact Us

 

This policy was last updated on 17/08/2026. We may update it from time to time to reflect changes to our couriers, delivery areas, or processing times. The version published on our website at the time of your order applies.

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